Are you a health or social care provider, commissioner, regulator or system partner, starting a change or have an existing programme for your organisation?

At Bliss-B consulting, we support you to make your vision a reality. We apply systems thinking across all the programmes we manage to contribute to health and social care system resilience. Our approach recognises the dynamic and complex nature of health systems and the interactions between a system’s components and the core building blocks. We apply the best tools, techniques and approaches in a pragmatic way ensure that you are in control of your organisational change be it, developmental, transitional or transformational.

We do not shy away from hands on delivery. We will work closely with you to shape and lead the implementation of practical framework suitable to your change programmes. We will also coach your project and business change managers in the practical application of change initiatives to enable them to effectively adopt new systems and way of working and reduce resistance to change.

To discuss your change project, contact our team at – info@blissbconsult.com

You may wish to use this service if you would like your organisation to :

• Increase revenue or to realize gains in growth or efficiencies.

• Increase workforce productivity

• Increase employee satisfaction

• Create new opportunities, more values or doing something new and/or innovative to capture untapped potential

• Reduce operating costs

• Create better patient/service user satisfaction.

Our Change PMO offer include –

• DESIGN the implementation of your change initiatives

• LEAD the successful implementation of your change projects/programmes

• RECOVER - projects at risk, where the project is considered to be viable.

Client: - North East London Sustainability and Transformation Plan (NEL STP),

Partner consultancy work with - STO Healthcare in collaboration with “Monitor” and independent consultant adjudicators

Project - Integrated MSK service Transition across 10 delivery partner organisations, including NHS Foundation Trusts, social enterprises, GP and independent providers.

Value: - £92million

Outcome: - digitized integrated community based single point of access for patients. First model of its kind for MSK in England, set up a PMO for a complex, set up five year digital transformation programme.

Other benefits: - 25% reduction in acute outpatient appointments and £4million savings over the lifetime of the contract.

Recent examples of projects completed by our Change PMO

Integrated MSK Service Transition

Urgent and Emergency Care Digital Transformation

Client: - Kent and Medway CCG

Project : - Transformation of frontline digital for Urgent emergency Care, part of the Call NHS 111 Programme.

Outcome: - Set up a PMO which ensured the implementation of key governance framework. Uniform coverage across Kent and Medway system (8 boroughs). Managed a team of Project Managers, Business Change Managers, and third-party suppliers, provided support, coaching, and mentoring to all stakeholders as necessary. This enabled patient direct booking to over 500 end points including A&E.